Signing up for Fatcow as your web hosting solution is a smart move. Not only do you get impressive uptime rates, you also have a wide arsenal of support options you can rely on. This is probably what separates Fatcow from the pack – its wide offerings of support selections would cater to the different needs of clients.
Call Me on the Telephone
Fatcow recognizes that a majority of their customers and clients would still prefer the trunk line method of calling for support. This is the reason why it still offers a phone number. And of course, there is a dedicated phone number for Sales and a dedicated phone number for Support. This will ensure that the customers are classified according to their concerns. This is a great way to service people who feel comfortable speaking to an actual customer service representative on the phone.
More Tech-Savvy Methods
Tech-savvy consumers and clients of Fatcow will be pleased to note that they also have a Live Chat function which will connect them to a customer service representative over the Internet and in real time. Once you click on this, a window will pop up and you will be required to fill in your pertinent account-related details. The last tab that you will need to select would decide which particular kind of tech support personnel you will talk to. You can choose from Billing, Tech Support and Sales. This is a great method for people who are highly tech-savvy and want instant help. This is also good for those who are not with a phone at the moment, too!
For The Self-Propelling Individuals
Clients who want service and support but are not too keen on seeking it from other people will still find help in the Fatcow site. Simply click onto the Help Desk tab and you will be presented with a wide array of subjects and topics that you can peruse. A great thing about this handy feature is that it has a live timed update. You get up to the minute update as soon as something new comes up. There is an extensive knowledge resource base which you can browse. To know the latest headlines which you might concern yourself with, simply take a glance at the “Important System Notices” tab. There is also an Existing Customer Support Tool section where you can tinker with your Control Panel, Webmail, and access the dedicated Support console.
Fatcow Website: http://www.fatcow.com
